people by phone, email or in person. This
may include but is not limited to:
· Call Center Based Support – Providing respectful, empathetic assistance to people by phone or email including those experiencing high stress, panic and time sensitive situations.
· Clerical Office Work – Accurate focused attention to detail applying advanced software skills to improve efficiency and advance the goals of the department.
Support for Hardware and
Software: Support and
trouble-shooting including Microsoft Office, computers, printers and other
· Office Automation: Streamlining the acquisition, storage, and distribution of data.
· Documentation: Accurate easy to follow documentation adjusted to and written for the intended audience.
Training: Specialty is
recognizing areas where a brief class on a specific topic can improve
productivity such as the advanced use of key strokes.
The design or writing of the curriculum and presentation in a small
specialist with fifteen plus years experience in hardware, software, and
troubleshooting. Advanced proficiency in Microsoft Office Suite including Word
and Excel. Have developed numerous fully relational databases to record,
retrieve and report a wide variety of data types. Committed to quality customer
Western Rail Systems, Surray, British Columbia, Intermittent from 2007 to
Customer contact and support, Data entry
West Roxbury, MA 6/2008 to Present
Cashier and other duties as assigned.
Recently at my own initiative I presented a way to save on use of bags.
Various assignments ranging from software QA, inventory control, office automation, and technical support. Contracts extended and rehired by several clients.
DANA FARBER CANCER INSTITUTE,
Dedicated helpdesk and desktop support for 150 people, computers and peripherals.
AMERICAN STUDENT ASSISTANCE,
Help desk and desktop support at
the time of
Outsourced telephone support for Microsoft software and Compaq.computers. Was occasionally assigned to the “irate cue”.
Computer salesmen and customer support. Frequently the top monthly salesman.
of software and hardware.
THE BIT BUCKET,
Created a streamlined price quoting system by linking Excel to the store’s DBase III inventory system.
Major: Business Administration
Completed numerous courses toward a degree