35 Harrison Street , Roslindale , Massachusetts 02131

Skills Summary

Forte: Assisting people by phone, email or in person.  This may include but is not limited to:

·       Call Center Based Support – Providing respectful, empathetic assistance to people by phone or email including those experiencing high stress, panic and time sensitive situations.

·       Clerical Office Work – Accurate focused attention to detail applying advanced software skills to improve efficiency and advance the goals of the department.

·       Support for Hardware and Software:  Support and trouble-shooting including Microsoft Office, computers, printers and other peripherals.

·       Office Automation: Streamlining the acquisition, storage, and distribution of data. 

·       Documentation: Accurate easy to follow documentation adjusted to and written for the intended audience.

·       Training: Specialty is recognizing areas where a brief class on a specific topic can improve productivity such as the advanced use of key strokes.  The design or writing of the curriculum and presentation in a small classroom setting.  

Employment History

Computer specialist with fifteen plus years experience in hardware, software, and troubleshooting. Advanced proficiency in Microsoft Office Suite including Word and Excel. Have developed numerous fully relational databases to record, retrieve and report a wide variety of data types. Committed to quality customer service.  

Experience

Pacific Western Rail Systems, Surray, British Columbia, Intermittent from 2007 to Present

Customer contact and support, Data entry

CVS, West Roxbury, MA 6/2008 to Present

Cashier and other duties as assigned.  Recently at my own initiative I presented a way to save on use of bags.

JOHN LEONARD, Boston , MA 4/2006 to 6/2008

Various assignments ranging from software QA, inventory control, office automation, and technical support.  Contracts extended and rehired by several clients.

DANA FARBER CANCER INSTITUTE, Boston , MA 3/1999-9/2005

Dedicated helpdesk and desktop support for 150 people, computers and peripherals.

AMERICAN STUDENT ASSISTANCE, Boston , MA 6/1997-3/1999

Help desk and desktop support at the time of Enterprise was being developed and rolled out..  Assigned as the help desk representative for the “Enterprise Committee”

STREAM INTERNATIONAL, Canton , MA , (now in Richardson , TX ) 1994-6/1997

Outsourced telephone support for Microsoft software and Compaq.computers.  Was occasionally assigned to the “irate cue”.

LAPTOP SUPERSTORE, Cambridge , MA 1993-1994

Computer salesmen and customer support.  Frequently the top monthly salesman.

of software and hardware.

THE BIT BUCKET, Newton , MA 1989-1993

Created a streamlined price quoting system by linking Excel to the store’s DBase III inventory system.

Education

NORTHEASTERN UNIVERSITY, Boston , MA

Major: Business Administration

Completed numerous courses toward a degree